1. Booking Policy
All travel package bookings must be made through our verified contact desk, WhatsApp links, or inquiry submission forms. A booking is only deemed confirmed once a written confirmation voucher is sent by Nature Queen Holidays travel advisors, and the deposit amount is cleared.
2. Payments and Pricing
Prices listed on our tour catalog are subject to season variations, tourist rushes, and permit fee changes. Standard package payments are structured as:
- Booking Advance: 30% to 50% of the total quote must be paid to confirm hotel stays and secure vehicle slots.
- Final Balance: The remaining balance must be paid either before departure or directly upon arrival at the initial pick-up point (NJP Station / Bagdogra Airport).
3. Local Permit Restrictions
Many destinations in Sikkim (e.g., Nathula Pass, Gurudongmar Lake, Zuluk Silk Route) and Bhutan are border zones requiring Special Protected Area Permits (PAP).
- Travelers must provide passport-size photographs and copies of government-issued IDs (Voter ID, Passport, or Aadhaar depending on region regulations) at least 48 hours before departure.
- Nature Queen Holidays acts as an coordinator for permits but is not responsible for border control rejections or weather-related permit suspensions.
4. Cancellation and Refund Policy
In case you need to cancel your tour booking, the following cancellation fee charges apply:
- 30+ Days Before Tour Start: 15% of the total package value is retained; the remaining deposit is refunded.
- 15 to 29 Days Before Tour Start: 35% of the total package value is retained.
- 7 to 14 Days Before Tour Start: 60% of the total package value is retained.
- Within 7 Days of Tour Start / No Show: No refund is applicable.
5. Liabilities and Alterations
The Himalayan region is subject to unpredictable mountain weather, landslides, and road blockages.
- Nature Queen Holidays reserves the right to alter sightseeing itineraries or switch hotels to similar categories for safety reasons.
- We are not liable for delayed flights, train cancellations, or personal travel health disruptions.
6. Jurisdiction
These Terms & Conditions are governed by Indian travel laws. Any disputes arising from tour packages or service claims are subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
